PHOENIX 6 mm Rope Chain
$121.17 CAD
$121.17 CAD
Gold
SKU: CLNK46Y
LAYERED GIFT BOX
$9.36 CAD
This gift box is not complimentary gift-wrapping for your Layered jewelry. Items will not be packaged inside the box.
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- Metal: 14K gold plated over brass
- Length: 17 inches
- Width: 6 mm
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12/03/2024
by WenyanY
- Shop Consultant
Good but...
I ordered this necklace because one of my best girlfriends had the same one. I like it can layered with my other necklace. This is a classic design.
However, when I received my necklace, it came with what looked like a 'returned' clear plastic bag. And the necklace itself, the lock side loop is different than my girlfriend's, and the length is shorter than hers. I don't really appreciate the same product coming out with two kinds of finish.
Response from Customer Service:
Thank you for sharing your feedback on the PHOENIX - 6 mm Rope Chain - Gold. We're glad to hear that you enjoy its classic design and versatility for layering.
We're sorry to learn about your concerns regarding the packaging and the differences in the clasp and length compared to your friend's necklace.
To better assist you, could you please verify the length of the necklace you received? The Phoenix chain is 17 inches, and we have additional variations like the Leon at 24 inches and the Storm at 16 inches.
Your feedback about the clasp is also important to us, and we assure you that we have not made any design changes to these necklaces.
Thank you for your understanding and for reaching out. We look forward to resolving this for you!